RITZ Retail FAQs

Do you sell directly to the public (end consumer)?

No, we are a distributor and wholesaler dealing directly with our retail partners.

How do I become a retail partner?

We’d love for you to be a partner! Please contact us through our contact page to receive more information.

Can I order RITZ products online?

If you are purchasing for your retail store, please contact your local rep to place an order. If you are interested in purchasing items for yourself, you can shop most of our products online here!

How do I request a catalog and pricelist?

Please contact your local rep for a catalog and price list or contact us directly through our contact page.

How should I wash my kitchen towels?

Always wash cotton kitchen towels and dish cloths before first use. This will remove any excess dyes and the natural oils that can hinder the absorbency of the towel. Washing will also cause the cotton fibers to bloom or open up, thus allowing the towel to become more absorbent. Do not use any fabric softeners. They tend to leave behind a chemical residue that will influence absorbency of the product. Wash your kitchen towels at least once a week or more, depending upon the frequency of use.  Machine wash in cold water, with like colors. Tumble dry, low and remove immediately. Use non-chlorine bleach when needed.

How should I care for my oven mitts and pot holders?

Machine wash cold with like colors on gentle cycle. Lay flat to dry.

Are your products imported?

Yes, many of our products are imported. We responsibly source and manufacture our products in a few different countries, including China. We are able to effectively control product quality from our Shanghai office. 

What is your return policy?

We will review all return claims on a case-by-case basis. Please call our customer service line at (610) 825-9321 or contact us via our contact page.

What is RITZ Home?

JRC Retail division is also referred to as RITZ Home division. RITZ home products are synonymous with JRC Retail products. Our home / Retail division sells under the following brands; RITZ, RITZ Royale, 1892 Grill, All-Clad, T-fal and KitchenWears. 

RITZ Foodservice FAQs

How do I find out who my RITZ Foodservice rep is?

Click here to find the rep for your area.

How do I place an order?

Please contact us directly at (610) 834-7280, email us at Ritzfoodservice@johnritz.net or contact a rep.

How do I download a price list/catalog/additional literature?

Please visit our Foodservice Resources page for all of our catalogs and information.

How do I track my order?

Please email our Customer Service team. They will be happy to provide you with your tracking information. Please email Ritzfoodservice@johnritz.net.

Where can I purchase RITZ Foodservice products?

Contact us directly by calling (610) 834-7280 or emailing Ritzfoodservice@johnritz.net to find out.

How do I know what size to order?

To ensure the correct chef coat and/or pants, please see our size chart.

How do I get something embroidered?

Learn more about our embroidery services on our website.

How do I take care of my product?

View our care instructions here (Foodservice Care Instructions).

How do I join the mailing list?

Sign up for the RITZ newsletter by filling out the quick form at the bottom of the page.